Sierra Blanca Resort Art of Healing

Lovely relaxing resort, nothing local so rent a car.

Quite possibly the rudest management of a hotel I have ever dealt with. Me and my partner stayed here for 4 nights. The hotel itself is fine. At check in we were not informed of checkout time or when breakfast was. We were informed our room was ready- we get into the room and it hasn’t been cleaned. During the stay there was building works which meant constant noise by the pool, there was a Russian influencer taking pictures non stop, there was no one at the bar for most of the time so we couldn’t get a drink . So, the best part is- we get to checkout, we get told we are losing our damage deposit over a small makeup mark on the white robes that are provided, we agreed we would come back, and if the robe could be washed we would pay for it, the manager (I think? Inna?) said it would be €50. We come back, she shows us both robes which have clearly not been washed properly (photos attached) and tries to charge us €100 instead. There is no rationale for the €100 fee. So of course we challenged this, she then told us she would call the police on us and Threatened this multiple times until we eventually agreed to pay. Awful awful management, would not recommend this hotel to anyone unless you want to be threatened with police action. Never in my life have I been treated so rudely by hotel management. Clearly just want to make money of people. avoid ! Also, to management - maybe dont buy white robes